Please note: emails will not be responded to unless the below information is provided in full.

1. Ensure you have read the technical support FAQ

2. Locate your faceAPI license number.

• This is printed on the inside cover of your faceAPI CD case.

3. Determine the exact version of the API are you using.

* Right click on the DLL (Program Files\SeeingMachines\FaceTrackingAPI\Bin\smftXX.dll) and look at the file version information.

4. Determine the version and service pack of Visual Studio.

5. Generate a system report for your development workstation:

• To report your system configuration, use: Start Menu->Run->msinfo32
• Use: File->Export command to save info to a text file.
• Attach the text file to the tech support request.

6. Email to techsupport@seeingmachines.com, making sure you have the keyword: “faceAPI” in the subject.